If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within fourteen (14) days of the purchase date will be credited in the same form as the original payment type. 

All returned items must be in new & unused condition. Any items that have been mounted on a watch are considered used. We are not responsible for any straps that have been scratched by rubbing against the case of your watch.  Please determine prior to mounting your strap that the lugs of your watch are long enough so the strap will not scratch against your case.  Any items returned in used condition will be returned to the customer at the customer's expense. The original shipping and handling charges are not refundable. Any discounted form of shipping, i.e. "Free Shipping", will be deducted from refund. Items that are returned for exchange will incur regular shipping charges and are not subject to further shipping discounts.

All "sale" items are final sale, no returns.
All screws and tube sets are final sale, no returns.
All buckle sales are final sale, no returns.
All Apple adapter sales are final sales, no returns. This includes adapters purchased with straps.